Refund Policy for Oxymob

Effective Date: 06 January 2025

Thank you for choosing Oxymob for your mobile repair needs. We are committed to providing high-quality services. However, we understand that situations may arise where a refund or replacement is necessary. This Refund Policy outlines the conditions under which you can request a refund or replacement.

1. Mobile Repair Services

• Repair Quality Guarantee: If you experience any issues related to the mobile repair within 7 days from the date of service, you are eligible for a replacement of the repaired mobile at no extra cost.
• Refunds for Repair Services: Refunds will only be considered if the repair service is not performed according to the agreed terms. In such cases, please contact us within 7 days, and we will review your request.

2. Eligibility for Refund/Replacement

• The mobile device must be returned within 7 days from the date of the repair.
• The mobile must not have been damaged due to misuse after the repair.
• You must provide proof of purchase or service receipt when requesting a refund or replacement.

3. Non-Refundable Situations

Refunds will not be provided in the following circumstances:

• After the 7-day period from the repair date.
• If the device has been physically damaged after the repair service.
• If the service was completed as per the agreed terms and conditions, but the issue was not related to the repair.

4. How to Request a Refund or Replacement

To request a refund or replacement:

1. Contact our customer service team at oxymob.com@gmail.com or call 9798778690 within 7 days from the date of the repair.
2. Provide your repair receipt and details of the issue.
3. Once we receive the request, we will assess the situation and respond within 2-3 business days.

5. Process of Refund

• If your refund request is approved, we will process the refund through the same payment method used for the initial payment.
• Refunds may take 5-7 business days to appear in your account depending on the payment provider.

6. Free Shipping

If a refund or replacement is approved, free shipping will be provided for both the return of the mobile and the replacement, if applicable.

7. Contact Us

If you have any questions or need assistance with a refund or replacement, please contact us:

• Email: oxymob.com@gmail.com
• Phone: 9798778690

By using our website and app, you agree to the terms outlined in this Refund Policy.